America’s Best Customer Service 2026. See top-rated companies

METHODOLOGY

USA TODAY and Plant-A Partnered to Recognize the Leaders in Customer
Service

“America’s Best Customer Service 2026” recognizes the service providers,
in-store and online retailers in the United States that provide the best
customer service and is based on a range of relevant metrics from the
perspective of customers. The study combines a large-scale confidential
online survey conducted among U.S. customers with online reviews and an
assessment of publicly available data.

Overall, more than 21,000 service providers, in-store and online
retailers operating in the United States were considered in an initial
review. Similarweb, a leading digital data and analytics company,
provided information on the top 5,000 e-commerce companies by site
traffic in the United States between July 2024 and July 2025. Of this
aggregate list, more than 7,100 companies were selected for an in-depth
evaluation in a nationwide survey.

The nationwide survey interviewed more than 32,000 U.S. consumers
through multiple online access panels between September 2025 and October
2025. They evaluated their experiences with service providers as well as
in-store and online retailers they made purchases from or contacted in
the past three years. Wherever possible, online reviews were also
collected to capture broader customer sentiment.

In addition, over 1.1 million company reviews by more than 67,000
customers from previous Customer Service Studies in 2024 and 2023 were
considered to measure a company’s commitment to consistent customer
service excellence.

Companies involved in consumer data protection incidents or publicly
reported employment-related allegations within the past two years were
excluded from the final rankings using the Critical Mention media
monitoring platform from Onclusive.

An overall score was calculated for each company using a proprietary
scoring model that considered all relevant weights on target groups,
questionnaire items, categories, and desk research elements. The best
companies in each segment were recognized as “America’s Best Customer
Service 2026”.

DISCLAIMER

Rankings Placement

Placement in the rankings is a positive recognition based on research of
publicly available data sources as well as consumer surveys from the
time period in question.For more information about how the rankings were
compiled,
click here.

Intellectual Property Rights

The rankings are based on proprietary market research methodology,
survey questionnaires and underlying data owned by Plant-A. The rankings
lists and published articles are owned by USA TODAY and subject to
copyright protection. Unauthorized use of any of these materials,
including but not limited to the publication, reproduction,
modification, distribution, transmission, or display of any material
without the prior written consent of Plant-A and USA TODAY, is strictly
prohibited.

Nature of the Rankings

The rankings data are prepared by Plant-A based on primary and secondary
market research that includes publicly available data and specific data
provided directly to Plant-A. These rankings are published by USA TODAY
and are provided solely for informational purposes, not as financial or
business guidance or professional advice and should not be relied on.

Data and Periodicity

The rankings are generated from data sources deemed reliable and are
formed based on a methodological analysis of such data spanning the last
12 months. They are inherently a reflection of historical data and may
not include subsequent developments, unforeseen events, or additional
data not covered during the research period. Historical performance is
not an indication of future performance.

No Endorsement or Quality Assurance: Neither Plant-A nor USA TODAY
endorses nor validates the business practices or the standing of the
ranked companies. The inclusion or exclusion of any company in the
rankings should not be used as a basis for investment, business, or
other decisions. All decisions based on any information presented in the
rankings should be made in conjunction with other available information
and independent advice.

Disclaimer of Liability

Each of Plant-A and USA TODAY, and their affiliates, and their
respective officers, directors, employees, and agents (collectively, the
“Released Parties”) disclaim all liability and responsibility for any
errors or omissions in the rankings or for any actions taken based on
the contents of the rankings publication. Neither Plant-A nor USA TODAY
is making any representation or warranty as to the information provided
in the rankings or its use. Neither Plant-A nor USA TODAY guarantees the
completeness or accuracy of the information contained in the rankings.
To the maximum extent permitted under applicable law, by accessing,
using, or relying upon the rankings, you waive all claims and have no
recourse against the Released Parties for any alleged or actual
violation or infringement of any rights of any party, including privacy
rights, proprietary rights, intellectual property rights, rights of
publicity, rights of credit for material or ideas, or any other rights,
including the right to approval of uses such as copy that may be deemed
to be distorted, derogatory, or offensive. If any portion of this
disclaimer is held invalid or unenforceable, the remainder of the
disclaimer shall nonetheless remain in full force and effect to the
maximum extent permitted by law.