RingCentral, Vodafone Extend Business UC Service To 30+ Nations

RingCentral and Vodafone have announced they are extending their shared Vodafone Business UC solution to over 30 markets by early 2025, including South America, the Middle East, Africa, further EU countries, and Asia Pacific.

In an expansion of their longstanding strategic partnership, the businesses also announced that they will begin offering Vodafone Business Contact Center with RingCentral, powered by RingCX.

Vodafone Business is enhancing its customer service capabilities by integrating Contact Center as a Service (CCaaS) into its existing Unified Communications as a Service (UCaaS) solution, Vodafone Business UC with RingCentral. This strategic move will empower its global customer base to deliver superior customer experiences.

“Our strategic partnership with Vodafone Business continues to drive innovation in global communications,” commented Homayoun Razavi, EVP, Chief Business Development Officer at RingCentral.

With the addition of Vodafone Business Contact Center with RingCentral, powered by RingCX, we’re ensuring businesses can meet their customers wherever they are in their journey while also driving operational efficiency. As we work to empower organizations worldwide to adapt to the evolving digital workplace, we’re providing them with AI-driven tools that optimise communication workflows for better business outcomes.”

More Details On Vodafone Business UC Expansion

Vodafone Business UC with RingCentral, the shared comprehensive cloud-based communications solution, is currently available in 20 markets across Europe, North America, and Asia-Pacific. This platform allows businesses to unify messaging, video meetings, fax, file sharing, and virtual phone systems through a single user interface.

Accessible on any internet-enabled device, it supports hybrid working models globally, intending to empower employees to seamlessly access the same suite of services from any location or device, be it at home, in the office, or on the go.

Vodafone Business is actively expanding the reach of its Vodafone Business UC with RingCentral service, with plans to launch in new regions, including South America, the Middle East, Africa, additional EU countries, and Asia Pacific, in the first half of next year. The company aims to simplify the customer experience by managing all local operator agreements, ensuring regulatory compliance, maintaining data sovereignty, and handling number porting, saving customers valuable time and resources.

“Our expanding portfolio of unified communications services is ideal for customers looking to expand geographically whilst maintaining agile and sustainable hybrid working models,” said Marika Auramo, Chief Executive Officer at Vodafone Business. “By switching to the cloud from rigid fixed systems, customers can add services when required, paying only for what they need.

More Specifics On Vodafone Business Contact Center with RingCentral

Vodafone Business aims to streamline the process of setting up and managing contact centres by introducing Vodafone Business Contact Center with RingCentral. This service equips agents with advanced AI tools, such as call summaries, transcripts, automated scorecards, conversational insights, and coaching, to ensure seamless customer interactions.

Additionally, it provides vital data insights and supports over 20 digital channels, including voice, web, messaging, and popular social media platforms. Initially launching in the UK, with plans to expand to Germany later in the year, Vodafone Business aims to offer this service across various markets gradually.

“On the customer service side, we’re excited to now deliver CCaaS to our growing customer base with Vodafone Business Contact Center with RingCentral, powered by RingCX, as organizations look for new, innovative ways to elevate customer engagement and provide superior customer experiences,” Auramo added.

RingCentral, Vodafone Bring Business UC Solution to Ireland

In May, RingCentral and Vodafone brought their Vodafone Business UC with RingCentral hybrid work solution to Ireland.

Already accessible in Italy, Spain, Portugal, Germany, and the United Kingdom, Vodafone Business Ireland and RingCentral aspire to empower businesses to embrace the growing world of hybrid work with this offering.