Hopper leans into AI with virtual customer service agent it says is as good as humans
Open this photo in gallery:Hopper CEO Frederic Lalonde poses outside the company's Montreal office in 2021. Mr. Lalonde says his...
Customer
“World’s Greatest Customer Service Company”: Starbucks Stock (NASDAQ:SBUX) Jumps With New Goal
Are we going to have to change the way we think about Starbucks? For years now, it has been “coffee...
Salesforce CEO Marc Benioff says AI cut 4,000 customer service jobs: ‘I need less heads’
ChatGPT launched only three years ago. Since then, leaders including Marc Benioff and Jensen Huang have been adamant that cheaper...
Industry Veteran Strengthens ABS Wavesight Customer
ABS Wavesight™, the ABS-affiliated maritime Software-as-a-Service company, has appointed Captain Steve Bomgardner as Chief Customer Officer (CCO).Bomgardner brings more than...
Bombardier Inaugurates the Innovation and Design Centre Dedicated to Creating the Future of Business Aircraft Customer Experience
Bombardier’s Innovation and Design Centre, represents a major milestone, and will deliver innovations that continuously enhance and define our customers’...
NiCE Deepens Partnership with Salesforce to Accelerate End-To-End Customer Service Workflow Orchestration
NiCE - Business Wire - Tue Aug 12, 10:05AM CDTNiCE (Nasdaq: NICE) today announced an expanded strategic partnership with Salesforce...
Guy Fieri Shares His Customer Service Success Secret
On every episode of How Success Happens, I get to talk to awesome people and find out how they do...
Customer Service Excellence: Strategies for Business Growth in 2025
Never more than in this hyper-connected world we’re living in, where a customer has 1,000 options at their fingertips. Good customer...
Takeout customer reveals unsettling message hidden inside fortune cookie: ‘This is just disgusting’
A Reddit user received a rather unusual surprise after dinner one night and had to share it with the r/mildlyinteresting...
